Box Office FAQs & Hours

Facility Visitor Safety Guidelines

In an effort to maintain a safe and healthy environment for the patrons, artists, crews and staff, the following restrictions and measures have been implemented for the reopening of The Charles W. Stockey Centre’s Performance Hall and auxiliary rooms for use of in-person events and gatherings. By purchasing a ticket, this affirms that you will follow and accept the following COVID-19 safety terms and conditions for attending an event at The Charles W. Stockey Centre:

  • Face coverings are required while inside the facility at all times.
  • While visiting our facility for an event, you will have the option to enjoy a beverage or a purchased prepacked snack while sitting in your assigned seat only (availability of food and drink subject to change from event to event).  This is the only exception for removing a face covering.  No socializing/mingling while drinking/eating is permitted. Your face covering MUST be put back on when eating/drinking is finished. No drinking/eating is permitted in the lobby or the Bobby Orr Hall of Fame at any time.
  • Ticket holders are asked to stay home should you or anyone from your close contact bubble be feeling unwell and a full refund will be provided in this circumstance.
  • You consent to receiving a one-time pre-show reminder email particular to the event(s) you have purchased tickets for. This email is to remind of the rules and regulations for attending events in the facility, arrival times, self-screening information prior to entering the facility, and other FAQs.
  • The ticket purchaser’s contact information will be retained in our ticketing system for contact tracing purposes should the North Bay Parry Sound District Health Unit require this information.
  • For ticketing, up to 6 people from the same bubble can be seated together.  One ticket purchaser must purchase tickets for the whole bubble rather than each portion of the bubble purchasing individually.  Groups of 6, 4, and 2 tickets are available (please note seating areas for groups of 4 and 6 are limited).
  • Please retain a two-meter distance from other attendees and staff.
  • Patrons will be greeted by the “Entrance Table” or staff ambassador that will outline the rules for visiting the facility, along with hand sanitization, masks available for patrons, and a garbage bin to dispose of outside gloves or used masks.
  • No more than two patrons or those within the same bubble may use the elevator at one time.
  • No intermissions or scheduled breaks are permitted during an event.  This is to reduce the amount of traffic in and out of the Performance Hall. Patrons can use the washrooms throughout the event, as needed.
  • Any patron who refuses to follow the safety rules from when to remove masks will be asked to leave the facility.  A refund for their ticket purchase to the event will not be provided in this circumstance.

For any questions regarding the safety rules, please email us at info@stockeycentre.com.

This plan will be reviewed regularly and adjusted as restrictions and guidelines change as per direction from the Provincial Government and Ontario Public Health.

Please visit stockeycentre.com/reopening for the required procedures for visitors and staff during a visit to the Bobby Orr Hall of Fame and the West Parry Sound Area Visitor Information Centre housed in our facility.

For the full reopening plan for The Stockey Centre’s Performance Hall, please view the following document: The Stockey Centre Performance Hall Reopening Plan [PDF]

Our Box Office staff are always happy to answer your calls and questions and book seats for you at our performances. During busy times, for example when a new show goes on sale, we cannot always keep up with the phone calls as they come in. Please do leave us a message, and our Box Office staff will call you back as soon as possible.

Our current hours of operation are Wednesday to Saturday from 10am to 5pm.

To purchase your tickets online click here.

Please note that we are a fragrance-free facility. This is for the comfort of everyone visiting our facility. Please refrain from using scented perfumes, sprays, and colognes as well as strongly scented hair, body, and deodorant products when visiting our facility.  We greatly appreciate your cooperation and understanding.

Privacy Policy
When you book with us we will ask for your name, address, credit card details and telephone number. This allows us to fulfill your ticket request and track your order and contact you regarding your booking.  If you have joined our free e-mail newsletter service we only use this information to send you e-mails that may be of interest you. You can unsubscribe from this service at any time by contacting the Box Office or using the unsubscribe option on all emails from us.

Terms and Conditions for Charles W. Stockey Centre for the Performing Arts Ticketing:

Payment handling is provided to customers by the Box Office staff of the Charles W. Stockey Centre for the Performing Arts, whose registered office is at Two Bay Street, Parry Sound, ON, P2A 1S3.

All sales are final. We do NOT offer refunds or exchanges on any regular priced, discounted, or season tickets.

We accept American Express, Cash, Debit, Mastercard, and Visa.  ‘STOCKEY CTR ORR HALL FAME‘ will appear on your bank/credit card statement.

Please see below for our FAQs:

  • How do I buy a ticket?

    In person:
    We are located at 2 Bay Street (across from the 30,000 Island Cruise Boats and the OPP Station) in Parry Sound, Ontario.

    Over the phone:
    You can make a ticket reservation over the phone at (877) 746-4466 ext. 205. All patrons are required to give their full name, phone number, and full address before booking tickets. All ticket reservations require a credit card. Your credit card will be charged the day that the reservation is made.

    Over the internet:
    Online ticket sales are available at https://tickets.stockeycentre.com

  • Do I need to show ID when picking up tickets?

    As of June 22nd, 2012 the Charles W. Stockey Centre requires proof of identification for every ticket pickup.  Please call our Box Office at 877-746-4466 ext. 205 if you would like to make arrangements for someone other than yourself to pick up your tickets.

  • Can I purchase a yearly pass?

    Yes! Patron Box Seats guarantee that your favourite seats are reserved for you at all of our Stockey Centre Presents performances. No need to call ahead, or worry about someone else getting the seats you want. They are sitting there with your name on them all year long.

    We now offer two levels of Box Seats: a Full Box and a Half Box

    Full Box

    • Four seats in your choice of available Boxes for all of our Stockey Centre Presents performances
    • Sign displaying your name on the box
    • A Stockey Centre Membership enabling you to purchase up to four additional seats for any performance before sales are open to the general public
    • $3500 + HST per year

    Half Box

    • Two seats in your choice of available Boxes for all of our Stockey Centre Presents performances
    • Sign displaying your name on the box
    • A Stockey Centre Membership enabling  you to purchase up to four additional seats for any performance before sales are open to the general public
    • $1800 + HST per year

    Contact Kelsey Norris at 877-746-4466 ext. 205 or knorris@stockeycentre.com on how to join our Box Seats Program.

  • Rental Shows

    Tickets are sold subject to the Rules and Regulations of the event organizer / venue which are available on request. The event organizer / venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.

  • Late Arrival

    Latecomers will only be admitted at a suitable break in the performance, at the discretion of our front-of-house staff.

  • Pricing

    All prices that are displayed show the ticket price and handling charges. HST is included in the advertised ticket prices unless otherwise stated.

  • Wheelchair Seating

    The Charles W. Stockey Centre is fully accessible for all our patrons, including ramps at our doorways and an elevator to the upper floors. If you have any concerns about access, please ask at our Box Office when ordering tickets or arriving at our facility.

  • Babes-In-Arms

    Babes-in-arms cannot be admitted to Charles W. Stockey Centre performances-though we welcome children old enough to enjoy our shows, they must be holders of tickets purchased for them.

  • Parking

    Parking is available in front of the Charles W. Stockey Centre, and across the street from the Charles W. Stockey Centre at the 30,000 Island Cruise Boats. Parking is free of charge in the designated areas.

  • Bars and Concessions

    Refreshment bars and concessions are located throughout the lobby. At most performances, the following items may be purchased (cash only): liquor, wine, beer, liqueurs, soft drinks, assorted juices, and water.

    The Stockey Centre Alcohol Policy [PDF]

  • Coat Rack

    At your discretion, you can hang your jacket on the coat rack located in the lobby.

  • Restrooms

    For your convenience, restrooms are located on the Orchestra Level (main lobby). The Orchestra Level restrooms are wheelchair accessible.

  • Ushering Staff

    Can’t find your seat? Have a question? Our ushering staff is available at all performances to help answers your questions and point you in the right direction. To spot an usher, look for the staff in the musical noted printed vests.